A customer contacted Nationwide as they were concerned to receive the letter
Nationwide Building Society has issued an alert regarding a letter being sent to its members. The matter came to light when a customer asked a question about a letter they had received in the post, which was titled ‘Exclusive Fixed Savings Offer in Collaboration with Raisin’. The letter discussed certain fixed term savings accounts and fixed cash ISAs that Nationwide was allegedly offering in partnership with savings provider Raisin, and included an email address for interested parties to respond to.
However, the recipient was worried that the letter might be a scam. They contacted Nationwide, asking: “We just had this letter in the post – is this legit? Looks like done on laser printer, no sign of “Raisin” FCA firm, ref number etc. Screams scam to me.”
In response, Nationwide confirmed that the letter was not genuine. The building society said: “Just to confirm that this isn’t an official letter from Nationwide, we will send this onto our Economic Crime team for their awareness.”
“Dear Valued Customer,
We are pleased to bring you an exclusive opportunity. As a valued customer of Nationwide Building Society, you now have access to a limited time offer on fixed savings products through a direct collaboration with Raisin.
This exclusive arrangement provides you with access to market-leading interest rates on both Fixed Term Saving Accounts and Fixed Rate Cash ISAs, tailored for savers seeking secure, tax-efficient revenue.
The exclusive Raising Savings Offers available to you are:
1 Year Fixed Rate Bond Saver – 6.45 percent
2 Year Fixed Rate Saver – 6.02 percent
1 Year Fixed Rate Cash ISA – 5.85 percent
2 Year Fixed Rate Cash ISA – 5.36 percent.
These offers are not publicly available and will not be advertised online. They are reserved specifically for Nationwide Building Society members under this partnership with Raisin and must be claimed before 5th December 2025.
TO APPLY
Email: APPLY@RAISINGPROMOTIONS.COM
Ref Code: NW77301
(Please use the referral code as your email subject line. Include your full name, contact number, preferred product, and investment amount in the email body. You will then receive a secure application link and further instruction.)
All eligible deposits are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 per individual, per banking institution.
We encourage you to act promptly, as this offer is limited and available on a first-come, first-served basis.
Thank you for your continued trust in Nationwide Building Society.”
The fraudulent letter also contained a ‘Product feature sheet’ detailing the bogus savings schemes. One sign that the letter may be a scam is that it is addressed to a ‘valued customer’, rather than using the customer’s name.
However, fraudsters can sometimes obtain these personal details and may address you by your name in a fake message. Another typical tactic in the letter is warning of a ‘first-come, first-served basis’ and the impending deadline date, designed to rush you into making a decision.
You can report a fraudulent message by contacting Nationwide on 0800 055 66 22. The lines are open all day, seven days a week. Alternatively, you can forward any suspicious messages to phishing@nationwide. co.uk.