‘Services will be restored to normal as soon as possible’
Mobile company O2 has apologised to its customers in the HU3 area of Hull after receiving complaints the signal has been poor “for months”. The company said works were being carried out on a nearby mast, affecting service.
One customer, who did not want to be named, told the Hull Daily Mail they were informed the problem would not be fully fixed until the end of the month. “That will make it near three months with zero data and a terrible signal,” they said.
They shared correspondence from O2, which read: “We’re carrying out some essential work on our network. While we do this, you might have some trouble with your calls, text and data. Everything should be back to usual by 8pm on 26th September 2025.”
Despite paying £30 a month for their O2 contract, they said they had to purchase a £34 MiFi box and £15 smarty SIM card to stay online. They said they felt “pushed out and abandoned” by the mobile operator.
“Unfortunately for me, I live and work in the same area, so I have had zero data since mid-June, if I recall, when the tower went down. I can still make calls, but I have to go outside as the signal strength is so low, and if I tried to browse anything online, websites just fail to load.”
They compared it to being “back in the earliest days of mobile data” and said they could not do anything that required a stable internet connection. “I mainly use my data during my breaks at work when I like to watch a streamed TV episode or maybe some YouTube, but that’s near impossible without a decent 5G signal,” they said.
The customer added: “O2 used to be great, I used to get texts when they were doing maintenance, but since this year … nothing. I find it so annoying and frustrating that I have had to go chasing them to find out what’s going on.”
“I know I am not the only O2 customer who is suffering, as there are a lot of other O2 customers who work in the same area and are in the same boat,” they said. The customer said they would not be going back to O2, even when the problem was fixed.
O2 confirmed it was aware of the issue. An O2 spokesperson said: “We apologise to customers in the HU3 area of Hull who may be experiencing intermittent issues with their services at the moment.
“This is due to works being carried out by our infrastructure partner, Vodafone, on a mast in the area. Services will be restored to normal as soon as possible, and in the meantime neighbouring sites are operating and taking traffic as usual.”
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