NatWest customers are expressing frustration on X (formerly Twitter) due to issues with scanning QR codes on the bank’s app. According to Downdetector, a website that tracks outages, the NatWest app has been experiencing significant problems since around 7am, with a substantial increase in reported issues.
The majority of problems (59%) are related to online logins, while 41% are specifically linked to online banking. The issue seems to be connected to NatWest Bankline, the bank’s premium online banking platform designed for businesses. This system enables companies to make various payments, including domestic and international transactions.
According to the Downdetector, Hull is one of the areas worst affected. Across the UK, several X users have voiced their concerns, including @_LucyHannahC, who posted: “What is going on with Bankline? The QR code isn’t scanning from the card readers, there’s no notice or information anywhere, please assist urgently!”
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@lanceeofthelane sought help from NatWest’s Twitter account, stating: “@NatWest_Help myself and another account administrator can’t scan qr codes with our card readers on our bankline account? Is there a Bankline issue?”
Another user reported: “@NatWest_Help Bankline is not reading QR codes. Have a completion today.” They added: “Been on hold for Bankline for 45 mins.”
One customer attempted to contact NatWest via phone, as online chats were busy, and received an automated message acknowledging the login issue and stating that the bank was working to resolve it, with mobile Bankline still operational. Businesses seem to be feeling the brunt of the problem, with one user lamenting that the “technical issue” hits especially hard for business accounts at such a critical time, expressing it’s “month end”.
The NatWest customer service website indicated the bank is aware of a problem and said it is working on a solution. A message states: “Bankline users may experience issues with logging in. Our Bankline mobile app is still available. We apologise for any inconvenience this may cause and endeavour to restore service as quickly as possible.”
NatWest has been contacted for further comment.